Refund policy
Refund, Return & Money-Back Guarantee Policy
We have a 30-day return and money-back guarantee policy for eligible one-time purchases. This means you have 30 days after receiving your item to contact us and request a return or refund review.
This policy applies only to one-time purchases made without a subscription.
Subscription orders are not eligible for the 30-day money-back guarantee because subscription customers receive a discounted price in exchange for completing a minimum of 2 deliveries. If you purchased through a subscription plan, you must receive 2 deliveries before cancellation is available. Subscription orders that have already been billed, processed, fulfilled, or shipped cannot be cancelled or refunded.
To start a return or refund request, please contact us at support@get-tempted.com with your order number or proof of purchase.
Returns
To be eligible for a standard return, your item must be in the same condition that you received it, unused, unopened, with tags if applicable, and in its original packaging. You'll also need the receipt or proof of purchase.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@get-tempted.com.
30-Day Money-Back Guarantee
If you purchased Tempted Spicy Cubes as a one-time order and are not satisfied, you may contact us within 30 days of delivery at support@get-tempted.com with your order number or checkout email.
The 30-day money-back guarantee does not apply to subscription orders, subscription renewals, discounted subscription purchases, sale items, gift cards, or orders that have already been refunded.
All refund requests are subject to review and approval by our support team.
Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, missing, or if you received the wrong item.
To help us review the issue, please email support@get-tempted.com with your order number and clear photos of the item, packaging, and shipping label.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom products, personal care goods, sale items, gift cards, and items that have been opened, used, or damaged after delivery.
Please contact us at support@get-tempted.com if you have questions or concerns about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, if eligible, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country in the European Union, you may have the right to cancel or return your eligible order within 14 days of receiving it, for any reason and without justification.
To qualify, the item must be in the same condition that you received it, unused, unopened, with tags if applicable, and in its original packaging. You'll also need the receipt or proof of purchase.
Certain products may be excluded from return for hygiene, safety, perishable, or sealed-goods reasons once opened or used.
To start an EU return request, contact us at support@get-tempted.com before sending anything back. Items sent back without first requesting a return will not be accepted.
Refunds
We will notify you once we've received and inspected your return or reviewed your refund request, and we'll let you know if the refund was approved or not.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take extra time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@get-tempted.com.
Support
Email: support@get-tempted.com